Got Questions? We Have Answers.
Everything you need to know about our booking policy, warranty, and payment methods.
Do I need to pay a deposit when booking an appointment online?
No deposit is required for routine maintenance and diagnostics. You only pay after the job is completed and inspected. Deposits are only requested for special-order performance parts.
What happens if Borneo RS cannot fulfill my requested time slot?
Our live booking calendar automatically tracks bay availability to prevent overbooking. In the rare event of an unexpected delay from a complex prior repair, our workshop manager will contact you directly via WhatsApp or phone call to coordinate the earliest convenient slot or arrange a priority vehicle drop-off.
What kind of warranty does Borneo RS offer on repairs?
All workmanship is covered by our 30-day / 1,000 km satisfaction guarantee. Brand new genuine OEM spare parts carry manufacturer warranties ranging from 6 to 12 months.
Can I bring my own engine oil and spare parts?
Yes! We accommodate BYO parts and charge transparent standard labor rates. Please note that workshop warranty covers labor execution only for customer-supplied parts.